Company Name: Zoucheng Kaixin Network Technology Co., Ltd.
Email: service@nuvorly.com

At Nuvorly™, we understand that receiving your order is an important part of your shopping experience. From the moment you place an order to the time it arrives at your door, we focus on providing a smooth, reliable, and transparent delivery process.

This Shipping Policy explains how your Nuvorly™ lighting products are prepared, shipped, and delivered.

Our Shipping Approach

Nuvorly™ is dedicated to creating thoughtfully designed lighting solutions that bring warmth and style into modern homes.

To improve efficiency and reduce unnecessary waste, our products may be fulfilled through carefully selected production facilities and trusted logistics partners.

This fulfillment model helps us:

• Deliver carefully crafted lighting products directly to customers
• Maintain accessible pricing without unnecessary retail costs
• Improve inventory efficiency and reduce resource waste
• Support a more flexible and responsible supply chain

We appreciate your understanding that thoughtful products require careful preparation before arriving at your home.

1. Order Processing & Shipping Costs

Every Nuvorly™ order goes through a careful preparation process to ensure product quality before shipment.

Order Processing Time:
Please allow 2–4 business days for order verification, quality inspection, packaging, and shipment preparation.

During High-Volume Periods:
Holiday seasons, promotional events, and peak shopping periods may require additional processing time of up to 5 business days.

Shipping Fee:
A standard shipping fee of $5.99 applies to all orders.

2. Estimated Delivery Schedule

Because Nuvorly™ products may ship from different fulfillment locations depending on availability and destination, delivery times can vary slightly.

Region	Estimated Delivery Time
United States	10 – 15 Business Days
Canada / United Kingdom / Australia	11 – 16 Business Days
Other International Locations	15 – 20 Business Days

Please note that these timeframes are estimates and do not represent guaranteed arrival dates.

Factors such as carrier delays, weather conditions, holidays, or customs processing may affect delivery times.

3. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please keep in mind:

• Tracking details may require 1–3 business days to become active after shipment
• Shipping updates may appear gradually as your package moves through different carrier facilities
• A temporary lack of tracking updates does not necessarily indicate a delivery issue

Your order remains in transit while the carrier processes the shipment.

4. International Duties & Taxes

For international shipments, orders may be delivered under DDU (Delivered Duty Unpaid) terms.

Customers may be responsible for:

• Import duties
• Customs fees
• Local taxes or government charges

Nuvorly™ is not responsible for delays caused by customs inspections or clearance procedures.

Import regulations differ by country, and customers are encouraged to check local requirements before placing international orders.

5. Order Changes & Cancellation Requests

We begin preparing orders shortly after purchase to ensure efficient fulfillment.

If you need to update your shipping details or request a cancellation, please contact us at:

service@nuvorly.com

Please submit your request within 12 hours of placing your order.

Once your order has entered the fulfillment process, we may no longer be able to make changes or cancel the shipment.

6. Damaged, Missing, or Lost Packages

Your satisfaction is important to us, and we want your Nuvorly™ experience to be seamless.

Damaged Items

If your order arrives damaged:

• Please contact our support team within 72 hours of delivery
• Include clear photos of the damaged product and packaging
• We will review your request and provide a suitable solution, including replacement options when applicable

Lost Packages

If the shipping carrier confirms that your package has been lost during transit:

• We will work with you to resolve the issue
• A replacement may be arranged according to the situation

Thank you for choosing Nuvorly™.

We appreciate your patience and trust as we carefully deliver lighting products designed to bring warmth, comfort, and inspiration into your home.