Return & Refund Policy
Company Name: Zoucheng Kaixin Network Technology Co., Ltd.
Email: service@nuvorly.com
At Nuvorly™, we want every customer to feel confident when purchasing our lighting products. This Return & Refund Policy explains the process for returns, replacements, and refunds to ensure a smooth and transparent experience.
1. Return Period & Eligibility
We offer a 30-day return window from the date your order is delivered.
To qualify for a return, your item must meet the following conditions:
- The product must be in its original condition
- The item must be unused and free from damage caused after delivery
- All original packaging, accessories, and included materials must be returned
- Proof of purchase or order information is required
Products that show signs of use, alteration, or damage may not be accepted.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Email:
service@nuvorly.com
After your request is reviewed and approved:
- We will provide return instructions
- You will receive the necessary details for sending your item back
- Your return must be authorized before shipment
Please do not send products back without contacting us first. Unauthorized returns may not be processed.
If you have any questions about your return eligibility, our support team is happy to assist.
3. Damaged, Defective, or Incorrect Orders
Please check your order carefully after delivery.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
To help us resolve the issue efficiently, please provide:
- Your order number
- A description of the problem
- Photos or videos showing the issue
Our team will review the information and provide an appropriate solution.
4. Items Not Eligible for Return
Certain products and situations may not qualify for returns, including:
- Items damaged due to improper use or installation
- Customized or personalized products
- Products returned without original packaging
- Clearance or final sale items
- Gift cards
- Original shipping charges
If you are unsure whether your order qualifies, please contact us before submitting a return request.
5. Exchanges
If you would like to replace an item, the recommended process is:
- Request a return for the original product
- Wait for the return approval and inspection process
- Place a new order for the desired replacement item
This helps ensure the fastest way to receive your preferred product.
6. European Union Return Rights
For customers located in the European Union, eligible purchases may be canceled or returned within 14 days after receiving the order, in accordance with applicable consumer protection regulations.
Returned products must:
- Remain unused and in original condition
- Include original packaging and accessories
- Include valid proof of purchase
This right applies separately from our standard return policy.
7. Refund Process
Once your returned item arrives and passes inspection, we will send you a confirmation regarding your refund status.
If approved:
- Refunds will be issued to your original payment method
- Processing may take up to 10 business days
- Additional processing time may be required by your bank or payment provider
If you have not received your refund after the expected processing period, please contact us at:
8. Return Shipping Information
Before sending any product back, please contact Nuvorly™ to receive the correct return instructions.
Returns sent without prior approval may not be accepted.
Return Contact:
Zoucheng Kaixin Network Technology Co., Ltd.
Customer Support Email:
service@nuvorly.com
Thank you for choosing Nuvorly™.
We are committed to providing thoughtfully designed lighting products and reliable customer support to ensure your shopping experience feels simple, secure, and satisfying.
