Preference-Based Returns
If you are returning an eligible product because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the return shipping cost.
Return & Refund Policy
NUVORLY™ · BUSINESS INFORMATION
Company Information
The following information identifies the legal business responsible for operating Nuvorly™ and providing customer support.
Legal Company Name
Beijing Jinyuan Xingchuang Technology Co., Ltd.
Business Address
Unit 103-324, 1st Floor, Building 17,
Wulidian Nanli, Lugouqiao,
Fengtai District, Beijing
Wulidian Nanli, Lugouqiao,
Fengtai District, Beijing
Brand
Nuvorly™
Legal Representative / Owner
Yang Zhimin
Customer Support Email
service@nuvorly.com
Customer Service Phone
+86 16603901851
Business Hours
24 Hours a Day · 7 Days a Week
Brand Ownership
Nuvorly™ is owned and operated by
Beijing Jinyuan Xingchuang Technology Co., Ltd.
RETURNS
NUVORLY™
RETURN & REFUND POLICY
Clear Support When
Clear Support When
Something Isn’t Right
We want you to understand your return options before and after making a purchase.
This policy explains when a Nuvorly™ product may be returned, how to request a return, who is responsible for return shipping, how damaged or incorrect items are handled, and when approved refunds are issued.
01
RETURN WINDOW
30 Calendar Days
Eligible products may be returned within 30 calendar days after delivery.
02
START A RETURN
Contact Us First
Return authorization and instructions are required before sending a product back.
03
APPROVED REFUNDS
5–10 Business Days
Approved refunds are issued to the original payment method after the returned item is received and inspected.
01
RETURN WINDOW
ELIGIBLE RETURN PERIOD
30 Days After Delivery
Eligible Nuvorly™ products may be returned within 30 calendar days after the date they are delivered.
A return request must be submitted within this period. Requests received after the return window may not qualify for a standard return.
30
Calendar Days
The return period begins on the date your order is delivered.
02
ELIGIBILITY
RETURN CONDITION
What Qualifies for a Return?
For a standard preference-based return, the product should be returned in substantially the same condition in which it was received.
✓
Unused Condition
The product should not show signs of use, wear, installation, or avoidable damage.
✓
Original Packaging
Please include the original packaging and included components where reasonably possible.
✓
Included Accessories
Any accessories or components originally supplied with the product should be included.
✓
Proof of Purchase
Your order number, receipt, or other proof of purchase may be required to identify the transaction.
03
REQUEST PROCESS
HOW TO REQUEST A RETURN
Contact Us Before Sending Anything Back
To request a return, email service@nuvorly.com before shipping the product.
To help us review your request, please include the following information where applicable:
01
Order Number
Provide the number associated with your purchase.
02
Product
Tell us which item you would like to return.
03
Reason
Briefly explain why you are requesting the return.
04
Photos / Video
Include clear supporting images or video when relevant, particularly for damaged, defective, or incorrect items.
Important
Please do not send a product back before receiving return authorization and return instructions from our customer support team. Unauthorized returns may not be accepted or properly identified.
04
RETURN DESTINATION
Where Should I Send My Return?
Please do not send returns to our business registration address unless our customer support team specifically instructs you to do so.
Once your return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address together with the return instructions applicable to your order.
✦
Return Authorization Required
The correct return destination may depend on the product and fulfillment location. Always use the return address provided in your approved return instructions.
05
RETURN SHIPPING
WHO PAYS FOR THE RETURN?
CHANGE OF MIND
ORDER / PRODUCT ISSUE
Return Shipping Depends on the Reason
Damaged, Defective or Incorrect Items
If an item arrives damaged, defective, incorrect, or materially different from its product description, contact us with your order information and supporting photos or video where relevant.
After the issue is reviewed and confirmed, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.
DAMAGED / DEFECTIVE / INCORRECT
Check Your Order After Delivery
We recommend inspecting your order after it arrives. If something is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible so we can review the issue.
01
Take Clear Photos
Photograph the product, packaging, and the specific issue where applicable.
02
Keep the Packaging
Please retain the original packaging while your request is being reviewed.
03
Contact Customer Support
Send your order number and supporting information to service@nuvorly.com.
07
EXCEPTIONS
NON-RETURNABLE ITEMS
Return Exceptions
Certain products or transactions may not qualify for a standard preference-based return.
×
Custom-made or personalized products, where applicable.
×
Products that have been used, materially altered, or damaged after delivery through customer handling.
×
Gift cards, where offered.
×
Products specifically identified as final sale or non-returnable before purchase, where applicable.
These exceptions do not limit remedies that may apply when an item arrives damaged, defective, incorrect, or materially different from its description.
08
EXCHANGES
NEED A DIFFERENT ITEM?
Exchange Process
For preference-based exchanges, the simplest process is generally to request a return for the original eligible product and, after the return is accepted, place a separate order for the item you would prefer.
If the original product was damaged, defective, or incorrect, please contact us first so we can review the issue and provide the appropriate solution.
14
DAYS
EUROPEAN UNION ORDERS
14-Day Cooling-Off Period
Where applicable under European Union consumer law, customers receiving qualifying orders in the European Union may have the right to cancel or return the purchase within 14 days without providing a reason.
Returned products should be in their original condition, with applicable packaging and proof of purchase. Any statutory rights available to you under applicable law are not replaced by this policy.
REFUND PROCESS
What Happens After We Receive Your Return?
Once an authorized return is received, it will be reviewed to determine whether it meets the applicable return conditions.
01
Return Received
The authorized return reaches the designated return location.
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02
Inspection
The returned item is reviewed against the applicable return requirements.
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03
Refund Decision
We notify you regarding the status of the requested refund.
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04
Original Payment Method
Approved refunds are issued back to the original payment method.
5–10
BUSINESS DAYS
Approved refunds are issued to the original payment method within approximately 5–10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time before the credit appears in your account.
If more than 15 business days have passed after we confirmed that your refund was approved and you have not received it, please contact service@nuvorly.com.
NUVORLY™ CUSTOMER CARE
Need Help With
Need Help With
a Return or Refund?
Contact our customer support team before sending an item back. Including your order number will help us identify your purchase more efficiently.